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• Dyana Villa shared a video of her experience travelling with the budget airline to social media, in which she and her friends can be seen fitting their baggage into the luggage sizer, which dictates what constitutes hand luggage
  
  “Note: the size of your personal item will be checked during boarding,” it states
  
  “Think purses, totes, computer bags, briefcases, diaper bags and kids backpacks,” it reads
  
  “Frontier did the same thing to us two months ago and we always fly with the same bags,” wrote one person, while another said: “I flew with the same backpack as a personal item on Spirit and Frontier for years and never had a problem - only at the Denver airport did they charge [me] $60
  
  A Frontier Airlines passenger claims to have been charged $100 (£85) to check a bag which appears to fit the size requirements
  
  RecommendedLuton airport Dart rail shuttle finally set to open – at a priceWhat happened to MH370? Five theories evaluatedWant to spend the night in Ted Lasso’s favourite pub? Here’s howAs the passengers and member of staff hash it out, a second Frontier worker comes over to inspect the bag in the sizer and says: “That’s our policy, ma'am
  
  ”According to Frontier, passengers are entitled to one personal item, measuring 14”H X 18”W X 8”D, including handles, wheels and straps
  
  The woman and her friends were left in disbelief after being told they must pay an additional fee, despite them demonstrating that the bags “clearly fit in the bag sizer”
  
  
  
  PLEASE HELP US GET THIS TO FRONTIER!”Many commenters were outraged at what they felt was an unnecessary charge, with others claiming that Frontier’s baggage fees were inconsistent
  
  In the video, which has been viewed nearly 100,000 times, the airline employee can be heard saying, “They don’t fit, you’re forcing them down”
  
  ”In the caption, Ms Villa writes: “Please make this go viral! The Frontier front desk and supervisor were not cooperating with their guest
  
  
  
  In the video, which has been viewed nearly 100,000 times, the airline employee can be heard saying, “They don’t fit, you’re forcing them down”
  
  RecommendedLuton airport Dart rail shuttle finally set to open – at a priceWhat happened to MH370? Five theories evaluatedWant to spend the night in Ted Lasso’s favourite pub? Here’s howAs the passengers and member of staff hash it out, a second Frontier worker comes over to inspect the bag in the sizer and says: “That’s our policy, ma'am
  
  A Frontier Airlines passenger claims to have been charged $100 (£85) to check a bag which appears to fit the size requirements
  
  ”According to Frontier, passengers are entitled to one personal item, measuring 14”H X 18”W X 8”D, including handles, wheels and straps
  
  “Note: the size of your personal item will be checked during boarding,” it states
  
  Dyana Villa shared a video of her experience travelling with the budget airline to social media, in which she and her friends can be seen fitting their baggage into the luggage sizer, which dictates what constitutes hand luggage
  
  “Frontier did the same thing to us two months ago and we always fly with the same bags,” wrote one person, while another said: “I flew with the same backpack as a personal item on Spirit and Frontier for years and never had a problem - only at the Denver airport did they charge [me] $60
  
  
  
  PLEASE HELP US GET THIS TO FRONTIER!”Many commenters were outraged at what they felt was an unnecessary charge, with others claiming that Frontier’s baggage fees were inconsistent
  
  ”In the caption, Ms Villa writes: “Please make this go viral! The Frontier front desk and supervisor were not cooperating with their guest
  
  “Think purses, totes, computer bags, briefcases, diaper bags and kids backpacks,” it reads
  
  The woman and her friends were left in disbelief after being told they must pay an additional fee, despite them demonstrating that the bags “clearly fit in the bag sizer”